1. Shipping Options

We offer fast, reliable shipping to both domestic and international customers:

• Standard Shipping: 6–10 working days
  
• Express Shipping: 3–7 working days
  

Note: Exact delivery times may vary depending on location.

2. Order Processing

• Orders are processed within 1–3 working days after payment is received.
  
• Please note: No processing takes place on weekends or public holidays.
  

3. Cancellations

• Cancellation requests must be made within 6 hours of placing your order.
  
• Once an order has been shipped, cancellations are no longer possible.
  

4. Tracking Your Order

• A tracking number will be emailed to you once your order has been dispatched.
  
• You can track your order via:
  
  
  The ‘Track My Order’ page on our website
  
  
  The relevant carrier’s website

5. International Orders

• Customers are responsible for paying all customs duties and import taxes.
  
• Please be aware: Customs delays are outside of our control.
  

Need Help?

If you have any questions, please contact us at: luminovaofficialltd@gmail.com

Returns & Refunds Policy

At AuraSkincare™, we stand behind our products and want you to be completely satisfied with your purchase.

1. Return Eligibility

You may return items within 30 days of delivery, provided that items are:

• Unused and in their original packaging
  
• In the same condition that you received them
  
• Accompanied by proof of purchase
  

2. How to Return an Item

To initiate a return:

1. Contact us at luminovaofficialltd@gmail.com to request a Return Authorization (RA) number.
   
2. Please include in your email:
   Your order number
   Item(s) you wish to return
   Reason for return
   
   
3. Once approved, ship your items to:
   
   [Your Return Address]
   

3. Refunds

• Refunds are processed within 5–7 business days after we receive your return.
  
• Refunds will be issued to your original payment method.
  
• Note: Shipping fees are non-refundable.
  

4. Exchanges

Exchanges are available for:

• Different sizes, colours, or product variants (where applicable)
  
• Customers are responsible for any additional shipping costs.
  

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery.
  
• Email clear photos of the damage/defect to luminovaofficialltd@gmail.com.
  
• We will provide a prepaid return label and either:
  Send you a replacement, or
  Issue a full refund.

6. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Earrings and body jewelry
  
• Opened skincare or cosmetic products
  
• Custom or personalized items
  
• Clearance or sale items marked as Final Sale
  

Updates to Policy

We may update this policy periodically. The latest version will always be available on our website.

Contact Us

For any questions, please reach out to:

luminovaofficialltd@gmail.com

Terms & Conditions

These Terms govern your use of our Website and all purchases made through it. By placing an order, you agree to these Terms in full.

1. Ordering & Acceptance

(a) All orders constitute an offer to purchase, subject to:

• Product availability
  
• Price confirmation
  
• These Terms
  

(b) Dispatch times are estimates only. We are not liable for delays caused by:

• Courier or postal services
  
• Events beyond our control (force majeure)
  

(c) To make a purchase, you must:

• Be 18 years or older
  
• Use a valid payment method accepted by us
  

2. Prices & Payment

(a) Pricing:

• All prices are listed in [USD] (or your local currency)
  
• Prices include applicable taxes
  
• Prices are subject to change without notice
  

(b) Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
  
• Other approved payment gateways
  

(c) Charges are processed immediately upon order confirmation.

3. Delivery Policy

(a) Processing Time: Orders typically ship within 1–3 business days after payment.

(b) Delivery Estimates:

• Vary by location and shipping method selected
  
• Not guaranteed — we are not liable for carrier delays
  

4. Returns & Refunds

(a) Our 30-Day Return Policy applies to items that are:

• In original condition
  
• Accompanied by proof of purchase
  

(b) Refunds:

• Issued to the original payment method
  
• Exclude original shipping costs
  
• See our full Return Policy for details
  

5. Intellectual Property

(a) All Website content (including logos, text, and images) is owned by or licensed to Luminova™.

(b) You may only use our content for personal, non-commercial purposes.

• Prohibited: Copying, reselling, or unauthorized use of any materials
  

6. Limitation of Liability

We are not liable for:

• Indirect or consequential damages
  
• Lost profits or data
  
• Third-party conduct on our Website
  
• Product issues beyond our reasonable control
  

7. General Terms

(a) Governing Law: These Terms are governed by the laws of [Your Country/State].

(b) Changes: We may update these Terms from time to time. Updates will be posted here.

(c) Severability: If any provision of these Terms is found invalid, the remaining provisions remain enforceable.

Contact Us

For questions about these Terms, contact us at:

admin@luminovaltd.com

Privacy Policy

This Privacy Policy describes how AuraSkincare™ (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from Shopelavae.com (the “Site”).

1. Information We Collect

Device Information

When you visit the Site, we automatically collect certain data, including:

• Your IP address, browser type, time zone, and cookies
  
• Pages/products viewed, referral sources, and interaction data (clicks, scrolls, etc.)
  

Technologies Used:

• Cookies: Anonymous unique identifiers (you may disable cookies in your browser settings)
  
• Log Files: Collect IP address, browser type, ISP, and timestamps
  
• Pixels/Web Beacons: Electronic files tracking browsing activity
  

Order Information

When you make a purchase, we collect:

• Name, billing/shipping address, email, and phone number
  
• Payment details (processed securely via Shopify — we do not store credit card numbers)
  

2. How We Use Your Information

Order Information

We use this data to:

• Process payments, ship orders, and send invoices/confirmations
  
• Communicate with you regarding your order
  
• Screen for fraud or potential risks
  
• Provide marketing communications (if you opt in)
  

Device Information

We use this data to:

• Prevent fraud (via IP and device analysis)
  
• Improve Site performance and measure analytics/advertising effectiveness
  

3. Sharing Your Data

We share your information with trusted third parties:

• Shopify: To power our online store (see Shopify’s Privacy Policy)
  
• Google Analytics: To understand customer behavior (opt-out here)
  
• Legal Compliance: We may disclose data if required by law, subpoenas, or lawful requests
  

4. Data Retention

• We retain Order Information indefinitely, unless you request deletion.
  

5. Your Rights

• EU Residents: You have the right to request access, correction, or deletion of your personal data.
  
• Please note: Data may be processed outside Europe (e.g., U.S./Canada) for order fulfillment.
  

6. Policy Updates

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page.

7. Contact Us

If you have questions, requests, or complaints, please contact us at:

luminovaofficialltd@gmail.com